Privacy Policy    

Overview

We at Emirates Visa prioritize protecting our users' data. The information shared by our users is kept confidential and used only in the circumstances mentioned below in our Privacy Policy.     

In the policy, words referring to 'we', 'us', & 'our' refer to Emirates Visa, whereas terms such as 'you' and 'your' refer to the users. The following privacy policy explains what data we collect, how we use it, and how you can update or modify it. Our goal is to provide you with maximum control over the privacy of your information. We won't give your personal information to outside parties without your permission.   

Before using our service or providing any information, read and understand the policy. By using our services further, you will acknowledge the applicability of this policy.    

Please read the clause mentioned carefully.    

Data Handler  

Travel Documents 

The official authority is responsible for using the personal information you submit on the application form for a visa, permit, or travel document, and any information obtained during the application processing.   

Value Added Services  

We are in charge of processing the personal information you submit in connection with the additional services you request, such as making an appointment at a Visa Application Center, tracking and transmitting applications and documents, offering self-service workstations for visa applications, document courier delivery services, etc. As such, we are the Data Handler for these Valued Added Services.  

Information We Collect    

Direct Information

We collect information based on the services you have asked for. The information we request from you may vary depending on the kind of travel visa you're requesting and the laws in that region. Some of the basic personal information that is collected for every service includes:   

• Name   

• Email   

• Phone Number   

• Address   

• Date of Birth   

• Gender  

• Travel Details (date of arrival and departure)  

• Purpose of Travel  

• Country of Birth   

• Citizenship  

• Passport information   

• Professional details    

• Financial information   

• Social Security Number  

Automatically Collected Information  

Apart from personal information, some non-personal information is also collected. When you use computers or other devices (such as tablets or mobile phones) to use our services, we automatically gather certain information about those devices, such as:   

• IP addresses   

• General location data (such as that deduced from an IP address)   

• Unique device identifiers   

• Browser types   

• Browser languages   

• Operating systems   

• Carrier information for mobile devices  

Furthermore, we collect data about your interactions with the Services, including   

• Pages and content you view   

• The platform types   

• Number of clicks   

• Landing pages   

• Referring and exit URLs,   

• Statistical information about service usage   

• Time spent on specific pages   

• Service usage date and time   

• Service frequency   

• Error logs  

To help with the collection of this data, we may use third-party analytics firms and technology, such as cookies and related tools. By using encryption and other security methods, all of the information gathered is kept private. You permit us to use your information in any manner that complies with the Privacy Policy by submitting it to us.  

Modes of Data Collection   

There are different modes through which we collect data for our users, such as when you contact us through our website, make a query request and register yourself on our platform. Information is shared when you subscribe to our newsletter, fill in the feedback forms and take part in surveys or promotional offers. Data is also collected when you contact us at any online or offline event or promotional survey. With the help of cookies on our website, we get the data for your browsing history and search patterns. We also receive technical data from multiple analytics providers. All this information helps us to make your experience on our website much better.    

Use of Information   

We could utilize the data we gather from you and about you for the following uses:  

• To render the Services  

• To address your queries and further questions  

• To keep an eye on how you use the Services  

• To get your input   

• To get in touch with you regarding transactions that you started with us  

• To enhance the Services or create new features and products  

• To get in touch with you regarding surveys, advertisements, or other information that might be relevant to you  

• To customize the Services  

• To uphold the legal conditions governing your usage of the Services  

• To manage and troubleshoot the services  

• To safeguard Emirates Visa, our staff, or other parties.  

Our website also includes links to third-party sites associated with us to help us complete the services you have requested. We may share your information with certain third-party service providers for service-related work, but ensure that no transactional or personally identifiable information will be stored, rented, leased, or shared with any third-party service providers.     

It is essential to understand that we may not have control over those linked sites' content or privacy practices. We emphasize that the links on our site do not indicate any endorsement or approval of the goods, services, opinions, or other materials provided on or through those sites. Additionally, we do not assume responsibility for actions taken by third parties on this site or through any linked sites.    

Disclosure to Third-Party Links and Services    

In the following situations, we might share the data we collect:  

Transfers of Businesses:  

 We may buy or sell companies or assets as our business grows. Information we gather may be shared in case of a company sale, merger, reorganization, dissolution, or other comparable event or during discussions or due diligence in anticipation of such an event.  

Associated Businesses:   

Additionally, for purposes compliant with this privacy policy, we might disclose your information to our affiliated firms and other relevant businesses.  

Consultants, Agents, and Third-party service providers:   

Like many companies, we might hire outside parties to help us fulfil your requested services. These include, among other things, processing payments, employing visa agents to visit embassies, mailing information via FedEx or UPS, and keeping databases.  

Consent:  

 If you permit us to do so, we may release your information to third parties.   

Legal circumstances:   

If required by law or in the good faith belief that such action is required to concede with a lawful obligation, safeguard and protect the rights or property of Emirates Visa, act in an emergency to protect the public's or our users' safety, or protect against legal liability, we may be required to disclose information about you.  

Links to and from the websites of our partner affiliates and networks may be found on our website. Please be advised that if you click on a link to any of these other websites, the privacy policies of those other websites are entirely different from ours. As a result, we disclaim all duty and responsibility for the practices of these third-party websites.     

Please read the individual privacy rules of these other websites before providing any personal information.      

Data Protection    

We prioritize keeping the user's information safe. We have implemented security measures that we believe are necessary to protect our users' personal information so it cannot be accessed, used, altered, or disclosed by unauthorized users or accidentally lost. Most web browsers display an icon in the address bar on a secure page on a website. This indicates that data is securely transferred from your browser to our web servers using encryption.   

Please remember that emails can usually be sent over the Internet, and there is never a guarantee that they will be completely safe. Because of this, when you email us, please do not include any personal information.  

Furthermore, third-party sites will receive your personal information to fulfil your requested services. To prevent unauthorized access, disclosure, modification, or destruction of acquired personal information, we implement the necessary security measures, including firewalls, encryption, and routine malware scans. Your data is safe with us.       

Cookies and Tracking Technologies  

When a customer visits our website, we utilize cookies to identify them. It helps us to personalize their online experience. For registration to work, your browser may need cookies "turned on" or enabled. But even if you choose to disable cookies, you can still access our website. Cookies don't hold personal information. 

Every piece of information is kept private and is never sold to or shared with any parties. We may display links or adverts to other websites and companies that use cookies. We disclaim all liability for any information that these parties may obtain through cookies in these circumstances. Because these websites' information-sharing policies and privacy practices may differ from ours, you are advised to familiarize yourself with them. 

Data Retention    

We will keep your information for as long as it is reasonably necessary to deliver the services or until you request to delete or update it. In the case of: 

Travel Documents  

Once your visa application data is transmitted to the official authorities, it is removed from our systems. For the duration of setting up the appointment, only your name, contact information, and passport number are kept. This personal information is retained for thirty (30) days after the applicant receives their passport back to process visa applications for all other nations. For the duration that it takes to address your issue, we may keep your contact information and any other information you supply if you get in touch with us with follow-up inquiries or complaints. We may need to lawfully retain certain kinds of data for extended periods to fulfil our contractual or statutory duties (such as invoicing related to tax laws).  

Value Added Services  

When you request Valued Added Services, we may keep and use a minimal amount of your personal contact information for a specified period so that we can fulfil your request and provide the Service, including courier delivery of your travel documents. The following details are included in this data: your full name, birthdate, phone number, email address, and delivery address (if needed). We keep this information on file for thirty (30) days following the user's receipt of the travel documents or visa. It is kept on file for 30 days so that we can address any questions or problems that may arise. We will automatically remove this information from our systems after 30 days. 

Additionally, we maintain the right to retain and utilize your information as required to fulfil our legal obligations, dispute matters, and enforce our agreements. The users have the right to get their data deleted with a request. In case of exceptions, such as legal matters, we will keep the data until the issue is resolved.       

User Rights    

Users are entitled to several rights concerning their personal information within our privacy policy. These include:  

Rights in Terms of Travel Documentation  

The data you provided while applying for a visa, permit, or travel document is not accessible to us. Copies of your visa application and any supporting documentation you provide are included in this. If you need this information, you must get in touch with the Data Controller directly through the relevant official authority of the nation for which you applied for a visa. Their contact information is listed in the relevant privacy notice on the website where you applied for the visa, permit, or travel document.  

Rights in Terms of Value-Added Services  

You have rights over how your data is treated under numerous data protection laws. These privacy rights differ from nation to nation; nevertheless, at VFS Global, we give you the ability to exercise the complete spectrum of data protection rights, subject to all applicable legislation, based on the relevant jurisdiction. It consists of, among things:  

• Right to know how your private information is being used.   

• Right to see and obtain a copy of your personal information.  

• Right to have inaccurate personal information about you corrected.   

• Right to have your personal data deleted (where permitted by law).  

• Right to limit how your personal data is processed.   

• Right to freedom to transfer data.   

• Right to object to the use of your personal information.   

• Rights around automated profiling and decision-making.   

• Right to voice a concern regarding the privacy of data.   

Rights in Terms of Data Authentication   

We might ask for extra information concerning your most recent engagement with us, which no one else would know about, to preserve your privacy and verify that the request comes from you, not from someone else posing as you.   

This ensures that you and no one else are submitting the request. We will only ask for the information necessary to identify you correctly. We are committed to upholding these rights and encouraging users to exercise them as needed.  

Children's Privacy   

Our services are for individuals aged 18 and above. If you are under 18, kindly refrain from providing any personal information. Should you suspect that a minor has furnished us with personal data, contact us, and we will make every effort to remove such information from our databases in compliance with relevant legislation.  

International Data Transfers | Consent for Data Transfer   

Your data may be transferred from our subsidiaries or affiliates to a data center outside your country. This international data transfer could be necessary for various reasons, such as fulfilling our obligations as your employer, meeting commitments with client governments, or responding to requests for information from public authorities. To maintain quality standards and to ensure data protection, any transfer of personal data to a country outside yours will be accompanied by contractual clauses or other data protection measures implemented by us.    

Amendments in the Privacy Policy   

We reserve the right to make any changes to the policy without anyone's prior knowledge. We will inform you about the updates through electronic communication channels. Users must keep a check and update themselves on the changes. Your continuation of the service and future use of the website services will indicate your acceptance of the updated policies.   

Contact Information   

If you have any queries or concerns, write to us at contact@tvotour.com or reach us at 971-588850205. We will try our best to help you find a solution as soon as possible.