Refund Policy

The purpose of this policy is to establish the terms under which Emirates Visa is liable to reimburse any amount to the users or customers. The terms of this policy apply to all previous and current users or customers of our website and services. In the policy, references to “we”, “us”, and “our” pertain to Emirates Visa While terms like “you” and “your” and customer, users, and client refer to the users or our customers. Read all the terms and conditions of the Refund Policy carefully before you submit any information or use any service from our website.

Interpretation of Terminology

Some of the terms used in the document are mentioned below. These terms will refer to the meaning mentioned below.

1. Service Fees: It is the cost you must pay for services in compliance with their Terms and Conditions.

2. Refund Eligibility Criteria: It refers to the criteria set by the organization to define who is eligible for a refund.

3. Refund Request Form: The form you must complete to initiate the refund request.

4. Issuing Bank: The bank that issued you the card you used for the transaction.

5. Transaction Charges: These are the costs that a bank or other financial institution imposes after processing an authorized refund request.

6. Optional Services: This includes all value-added, extra, and premium services we explain and make available on our website.

7. Chargeback: This implies that a customer or you (if applicable) using the online payment gateway reports a dispute or fraudulent transaction to the card issuer bank.

Eligibility for Refunds

If you want to apply for a refund, please read and understand all the eligibility criteria mentioned below.

1. In all cases, Visa application fees and the service charge are non-refundable. Even if the visa application is rejected, the entire amount is non-refundable.

2. Visa application approval/rejection and processing time is at the sole discretion of the immigration and solely under the jurisdiction of UAE immigration officials. We do not have any control over this. The decision of the Immigration Department is final. In case of rejection of visa application, no correspondence will be entertained, no visa payments or service charges will be reimbursed, and no justifications must be provided. It is clarified that the immigration department may prevent, postpone, restrict, or interfere with the processing of visa applications for any cause. To process the application, the Emirates Visa shall not be liable to the applicant for any loss or damage that may be suffered due to such causes, and the Emirates Visa shall be discharged of all its obligations hereunder.

3. Issuing a visa or approving a visa application does not give the applicant a right to the country. The entry is at the sole discretion of the Immigration officer at the Airport, who represents the country's immigration. In case of denial of visa or entry by the immigration of the respective country, Emirates Visa shall in no way be liable to the applicant in any manner whatsoever.

4. Emirates Visa can not be held liable if your visa application is rejected.

5. If you cancel the service, you may be entitled to a refund as per the outlined process. If your passport and other supporting documents were received by Emirates Visa and have already been submitted by Emirates Visa for processing at the time of cancelation, you will not receive any refund; however, if the submission has not been made at the time of cancelation, you will receive a partial refund deducting USD 50 processing charge from the total amount. No refunds will be given for applications that have already been processed.

6. You may cancel your service by calling our service lines. Notwithstanding the foregoing, Emirates Visa cannot process refunds for credit card payments over 40 days old under any circumstances. In such cases, Emirates Visa may issue a store credit applicable to future applications submitted through Emirates Visa. Credit cannot be transferred or cash redeemed.

7. Visa applications may require more than usual working days for processing and it is completely dependent on the immigration.

8. Immigration / We may ask for additional documents on a case-to-case basis.

9. Prices are correct at the time of publication and are subject to change without notice.

10. Visas issued under visit/business/transit/tourist professions are not eligible to work in the destination country.

11. The traveller or the customer has to fully bear the penalty amount in case the destination country levies any charges. 

12. The applicant must bear additional charges, such as document courier, photograph development, attestation, required immigration visit, and PRO charges.

13. Service fees or processing fees are non-refundable in any case, even if your application is approved or rejected.

14. A delay in application processing will not be considered valid grounds for a refund request. Visa application processing timeframes are estimates only.

15. Emirates Visa role is limited to accepting the visa application and required documentation, forwarding the application to the respective immigration or authorized channel for consideration of visa issues, and communicating with the immigration or authorized channel partner—the decision on the visa application to the applicant.

16. If the applicant fails to provide the required documents within the given timeline despite follow-ups, and the travel date passes as a result, the company shall not be held responsible. In such cases, the applicant will not be eligible for any refund, and any dispute raised on this basis will be considered invalid.

Visa Cancellation Fee

If the customer decides to cancel their visa application voluntarily or for any reason before it is processed or approved, there may be a cancellation fee imposed by the Emirates Visa or the embassy/consulate handling the application. This fee typically covers administrative costs associated with processing the cancellation.

Refund Process and Timeline for Refund

1. Request Submission: The customer submits a refund request online, via email, or through customer service channels.

2. Initial Review (1-3 business days): The company initiates an initial review of the refund request to ensure it meets the criteria for a refund. This usually takes 1 to 3 business days.

3. Approval or Denial (1-5 business days): If the refund request meets the criteria, it is approved, and the customer is notified. If not, the customer will be informed of the reasons for the denial. This step typically takes 1 to 5 business days.

4. Processing (3-10 business days): After approval, the refund is actually processed. This involves issuing the refund through the original payment method. Depending on the payment processor and banking systems, this step usually takes 3 to 10 business days. 

5. Refund Issuance: The refund is issued within 10 days to the customer's account once processed. The time it takes for the refunded amount to appear in the customer's account varies depending on their bank or payment method.

6. Confirmation (optional): We may send a confirmation email or notification to the customer once the refund has been successfully processed and issued.

7. Completion: The refund process is considered complete once the refunded amount is successfully transferred to the customer's account.

Keep in mind that these timelines are approximate and can vary depending on factors such as the Emirates Visa internal processes, banking systems, and payment processors. Additionally, some refunds may require additional verification steps or documentation, which can extend the processing time.

Security Deposit Policy 

For certain nationalities, the UAE Immigration Department may mandate a refundable security deposit as part of the visa approval process. This amount is collected strictly as per Immigration requirements and shall be refunded only upon successful compliance with the terms below.

Refund Eligibility & Processing

• The security deposit refund shall be processed only after the applicant’s successful exit from the UAE and confirmation received from the UAE Immigration regarding departure status.

• The standard processing period for security deposit refunds is 20–30 working days from the date of exit confirmation.

• In rare cases where bank restrictions, technical issues, or cross-border transfer delays occur, refund processing may take up to 6 months to 5 years depending on the respective bank or financial institution’s policies.

Refund Mode & Voucher Option

• If, for any valid reason, the refund cannot be credited to your bank account, you may choose to receive a travel voucher equivalent to the refundable amount.

• The voucher can be used for future services offered by Emirates Visa, including:

  • Visa applications

  • Travel insurance

  • Flight bookings

  • Hotel reservations

  • Airport transfers and transportation

  • Tourist activities in the UAE (such as desert safaris, city tours, hot air balloon rides, etc.)

• The voucher will remain valid for 12 months from the date of issuance and can be utilized for multiple services, subject to availability.

Refund Deductions & Non-Refundable Portion

• The refundable amount shall be 70% of the deposited sum.

• The remaining 30% of the deposit is non-refundable, as it covers:

  • UAE Immigration’s tourism and processing fees,

  • Bank transfer charges,

  • Currency exchange differences, and

  • Administrative and handling costs.

• All transaction fees, currency conversion charges, or intermediary bank deductions incurred during the refund process are borne solely by the applicant and are non-refundable.

Forfeiture of Security Deposit

The security deposit shall be forfeited without refund in the following cases:

1. The applicant overstays beyond the permitted visa duration.

2. The applicant fails to exit the UAE as per Immigration requirements.

3. Any penalties, fines, or blacklisting are imposed by UAE Immigration for visa misuse or non-compliance.

4. The applicant provides false, misleading, or incomplete information at any stage of visa processing.

5. The applicant does not cooperate or respond to refund verification requirements or immigration correspondence.

6. The applicant’s bank account or payment gateway restrictions prevent the refund from being successfully processed.

Final Terms

• The security deposit refund is strictly subject to approval from UAE Immigration.

• Emirates Visa shall not be liable for any delays, partial refunds, or forfeitures arising due to Immigration policies, technical issues, or applicant-side complications.

• By submitting a visa application requiring a security deposit, you agree to all the terms mentioned in this Security Deposit Policy and acknowledge that no disputes or claims shall be raised once the application is submitted and processed.

Medical Fitness & Travel Responsibility

Applicants are responsible for ensuring that they are medically fit to travel at the time of application and travel. Any pre-existing medical conditions must be disclosed prior to submitting the visa application. Non-disclosure of medical information shall be considered the sole responsibility of the applicant.

If an applicant travels without carrying required medications or without appropriate medical preparedness, such travel is undertaken at the applicant’s own risk. The company shall not be held responsible for any medical emergencies, health deterioration, hospitalization, or related issues arising during travel or stay in the UAE.

Any visa delay, rejection, cancellation, or inability to travel due to medical unfitness, medical emergencies, or undisclosed health conditions is not eligible for a refund. Immigration decisions related to medical fitness are subject to the sole discretion of the concerned authorities.

By submitting an application through our platform, the applicant acknowledges and agrees to the above terms and confirms that the company bears no liability in matters related to medical fitness or health conditions.

Refund Options:

1. Credit / Debit Card Reversal: If the original payment was made using a credit card, the refund may be processed as a reversal of the transaction. This means the amount is credited back to the same credit card used for payment.

2. Bank Transfer: This option is available only if you pay the fee through our bank account. In that case, a refund may be issued via a bank transfer to the applicant's designated bank account. Applicants might need to provide their bank account details for this option.

3. Online Payment Platforms: If the payment was made through an online payment platform like PayPal or any other payment provider, the refund might be processed back to the same account used for payment.

4. Credit Towards Future Services: In some cases, we may offer the option to receive credit for future services instead of a monetary refund. This credit can be applied to any future service provided by the Emirates Visa.

5. Voucher or Gift Card: Instead of a cash refund, the applicant may be offered a voucher or gift card that can be used for future services.

Amendments in the Privacy Policy   

We retain the right to modify the policy at any time and without notice to anyone. Users are required to monitor and stay informed about any changes. You will be deemed to have accepted the new policies if you continue to use the service and visit the website in the future.

Contact Information

To help you find a solution for any queries and doubts, contact us at 

contact@emiratesvisa.in and we will assist you as best we can